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Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@sukoongifts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@sukoongifts.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from the ship date and specify the damage, defect, or wrong item(s) including a picture of the packaging with tracking number shown and the picture of the product received. We will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the product is still available.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. All refunds are subject to approval. 

Contact before return

You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Please note that refunds for products returned without contacting us cannot be guaranteed.

Return shipping costs

All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracked and insured parcel post as we will not be responsible for lost returns.

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